The examples of supporting evidence listed in the table below are indicative rather than exhaustive. If you are unsure of what to supply, or if the type of evidence you have is acceptable, please contact your Course Team to check as soon as possible. You will find contact details for your Course Team in MyRecord, under ‘My Studies’ > ‘Course details’.

ELIGIBLE CIRCUMSTANCE	ACCEPTABLE EVIDENCE
Serious or significant personal incidents including house fire, homelessness, unexpected house move, direct experience of natural disaster	Insurance documentation Solicitor's letter Council letters Documentation from Citizens' Advice Bureau or other relevant registered charity or external body Counsellor's letter (external or University) Doctor's letter Financial documentation Employer's letter Statement from University Student Wellbeing Services or Chaplaincy staff if you have engaged previously with the service Statement from a community or faith leader.
Accident or injury	Dated and signed letter from a: doctor consultant hospital dentist counsellor Insurance documentation Solicitor's letter Statement from University Student Wellbeing Services or Chaplaincy staff where you have already sought support from them for the issue. Photos of body parts, hospitals, traffic, or damaged vehicles are not acceptable evidence. If your travel is disrupted by a serious incident (e.g. a car accident), you must provide independent proof showing your name and the date of the incident. Acceptable sources include an insurance company, police report, or vehicle recovery service.
Being the victim of a crime, including being the victim of violent crime, theft or being investigated by the police	Documentation from the Police (please note: a crime reference number alone is unlikely to be acceptable) Insurance documentation Solicitor's letter Documentation from Citizens' Advice Bureau or other relevant registered charity or external body Counsellor's letter (external or University) Doctor's letter Statement from University Student Wellbeing Services or Chaplaincy staff where you have already sought support from them for the issue.
Unexpected financial difficulties where there is unambiguous evidence that the situation is serious and not of your own making	Documentation from Citizens' Advice Bureau or other relevant registered charity/external body Financial documentation Employer's letter Statement from University Student Wellbeing Services where you have already sought support from them for the issue.
Unexpected caring responsibilities including the illness of a Child / Parent / Sibling / Spouse / Partner	Counsellor's letter (external or University) Doctor's letter Statement from University Student Wellbeing Services or Chaplaincy staff where you have already sought support from them for the issue Statement from a community or faith leader.
Recent bereavement	Official documentation relating to the individual’s death Where relevant, documentation relating to any memorial or remembrance event held Counsellor's letter (external or University) Doctor's letter Statement from University Student Wellbeing Services or Chaplaincy staff where you have already sought support from them for the issue Statement from a community or faith leader.
Hospital appointments which could not reasonably be rescheduled and directly conflict with an exam or time-constrained assessment (TCA)	Dated and signed letter from a: doctor consultant hospital dentist counsellor.
Family crisis including major illness of relative or partner, divorce or separation	Solicitor’s letter Documentation from Citizens' Advice Bureau or other relevant registered charity or external body Counsellor's letter (external or University) Doctor's letter Statement from University Student Wellbeing Services or Chaplaincy staff where you have already sought support from them for the issue Statement from a community or faith leader. Flight bookings or tickets are not acceptable evidence of a family emergency. If your flight was cancelled and this affected your ability to attend an assessment, you must provide evidence of the cancellation and details of the rescheduled flight.
Appearance at court	Solicitor’s letter Court documentation Documentation from Citizens' Advice Bureau or other relevant registered charity or external body providing support
Pregnancy, maternity and paternity, including a difficult or unplanned pregnancy	Dated and signed letter from a: doctor consultant hospital midwife Relevant prescriptions Doctor’s letter Photo of medication with label clearly stating date and to whom it was issued Ambulance documentation.
Short-term illness including flu, gastroenteritis, migraine and emergency dental issues	Dated and signed letter from a: doctor consultant hospital dentist counsellor Relevant prescription Photo of medication with label clearly stating date and to whom it was issued.
Major and exceptional travel disruptions where evidence clearly shows that an alternative mode of transport would not be possible or, which could not have been remedied by better time organisation	Flight, National Rail and/or Stagecoach/National Express disruption summary Letter from the service provider about the disruption.
Unexpected professional difficulties, including direct involvement with OFSTED or other professional body inspection (e.g. CQC), or events such as NHS OPEL implementation	Employer’s letter Official documentation demonstrating the issue / event.
Involvement in a national or international event including participation in a national or international sporting, fine art or musical event	Formal invitation with event dates Letter from relevant organisation.

Exceptional Circumstances